Privacy Policy — Tripket PH

Introduction

Tripket PH (referred to as "we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information. This Privacy Policy is applicable to our website, https://TripketPH.com, and its associated subdomains (collectively, our "Services") in addition to our application, Tripket PH. By accessing or using our Services, you acknowledge that you have read, comprehended, and agreed to the collection, storage, use, and disclosure of your personal information, as described in this Privacy Policy and our Terms of Service.

Please note that once a ticket's status is marked as "used," it can no longer be refunded.

Definitions and Key Terms

To ensure clarity in this Privacy Policy, the following terms have been strictly defined:

Cookie: A small piece of data created by a website and stored by your web browser. Its purpose is to identify your browser, analyze your behavior on the website, and retain your preferences, such as language selection or login credentials.
Company: Refers to Tripket PH, located at 2nd floor, Mats Place, Hibbard Avenue, Piapi, Dumaguete City, Philippines.
Country: Refers to the Philippines, where Tripket PH or its owners/founders are located.
Customer: The individual, organization or company that registers to use the Tripket PH Service.
Device: Any device that connects to the internet, such as a computer, phone, or tablet.
IP address: A unique number assigned to every device that connects to the internet.
Personnel: Individuals who are either employed by Tripket PH or have a contract to provide services on behalf of the company.
Personal Data: Any information that directly or indirectly allows the identification of a natural person.
Service: The service provided by Tripket PH as described on the website and in the relevant terms and conditions.
Third-Party Service: Any content, product or service provided by advertisers, promotional partners, or other third parties.
Website: The Tripket PH website accessible at https://TripketPH.com.
You: Any person or entity that registers with Tripket PH to use its services.

How Do We Use the Information We Collect?

We collect various types of information from our customers, including their name, username, phone numbers, email address, billing address, debit/credit card number or other payment methods, age, password, and vehicle details. We use this information for several purposes such as personalizing the customer experience, improving our services, and enhancing customer service. Additionally, we use the information to process transactions, administer contests or promotions, conduct surveys, and send periodic emails.

When Do We Use Customer Information for Third Parties?

Sometimes, we may share customer information with third parties such as automated fraud detection services. We also collect information that is publicly available on social media websites. Customers can control the amount of information they share on these platforms by changing their service privacy settings.

We may share the personal and non-personal information we collect with third parties, such as advertisers, promotional partners, and other content providers, who we believe may be of interest to you. We may also share it with our affiliated companies and business partners, and if we undergo a merger or asset sale, we may transfer your information to our successors.

We may use trusted third-party service providers for functions such as hosting and maintaining our servers, email management, credit card processing, and customer service. We may share your personal information with these third parties to enable them to provide their services.

We may share portions of our log file data, including IP addresses, with third parties for analytics purposes, such as web analytics partners, application developers, and ad networks. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as required by law.

Where and When Is Information Collected?

We collect personal information from you when you provide it to us. Additionally, we may receive personal information about you from third parties, as described earlier.

How Do We Use Your Email Address?

By giving us your email address, you agree to receive emails from us. You can opt-out of these email lists at any time by clicking on the opt-out link included in the respective email. We do not send unsolicited commercial emails. By providing your email address, you also permit us to use it for customer audience targeting on platforms like Facebook, where we show customized advertising to specific individuals who have opted-in to receive communication from us.

Could My Information Be Transferred to Other Countries?

As a Philippine-based company, the information we collect through our website, direct interactions with you, or help services may be transferred to our offices or personnel, or third parties, located worldwide. By using our services, you voluntarily consent to the transfer and hosting of your information across borders, to the fullest extent permitted by applicable law.

Is the Information Collected Through Our Service Secure?

We take appropriate measures to ensure the security and protection of your information. We employ physical, electronic, and managerial safeguards to prevent unauthorized access, maintain data security, and ensure the proper use of your information. However, we cannot guarantee that our security measures will be completely foolproof.

Can I Update or Correct My Information?

You have the right to restrict the usage and disclosure of personally identifiable information. If you want to update, correct, change or delete your personally identifiable information, you can contact us. We may take reasonable steps to verify your identity before granting access to your profile or making any corrections to protect your privacy and security.

How Long Do We Keep Your Information?

We retain your information for the period necessary to fulfill the purposes for which we collected it and to provide you with our services. Once we no longer need your information and have no legal or regulatory obligation to keep it, we will either delete it from our system or anonymize it.

How Do We Protect Your Information?

To ensure the safety of your personal information, we use a secure server and Secure Socket Layer (SSL) technology to encrypt and transmit sensitive information. Access to this information is only given to authorized personnel who are required to keep the information confidential.

Governing Law

This Agreement and your use of our service are subject to the laws of the Philippines, without taking into account any conflicts of law rules.

If you use our service, create an account, or buy something from us, you agree to this Privacy Policy.

Links to Other Websites

This Privacy Policy pertains solely to our Services. When you click on a link to leave our Services and visit another website, our Privacy Policy no longer applies. Third-party websites may use their own cookies or other methods to collect information about you.

Cookies

We use "Cookies" to recognize which parts of our website you have visited. A cookie is a small data file that your web browser stores on your computer or mobile device. We use Cookies to customize the content that you see on our website. We do not place any Personally Identifiable Information in Cookies.

Children's Privacy

Our service is not intended for individuals under the age of 13, and we do not knowingly collect any personal information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us immediately.

Changes to Our Privacy Policy

In the event that we make any changes to our Privacy Policy, we will update the modification date and post the updated policy on this page.

Contact Us

Please feel free to reach out to us if you have any inquiries or concerns. You can contact us via email at support@tripketph.com.