Privacy & Policy

Last modified: Jun 16 2023

Introduction

Tripket PH (referred to as "we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information. This Privacy Policy is applicable to our website, https://TripketPH.com, and its associated subdomains (collectively, our "Services") in addition to our application, Tripket PH. By accessing or using our Services, you acknowledge that you have read, comprehended, and agreed to the collection, storage, use, and disclosure of your personal information, as described in this Privacy Policy and our Terms of Service.

Please note that once a ticket's status is marked as "used," it can no longer be refunded.

Definitions and Key Terms

To ensure clarity in this Privacy Policy, the following terms have been strictly defined:

  • Cookie: Is a small piece of data created by a website and stored by your web browser. Its purpose is to identify your browser, analyze your behavior on the website, and retain your preferences, such as language selection or login credentials.
  • Company: Refers to Tripket PH. Tripket PH is located at 2nd floor, Mats Place, Hibbard Avenue, Piapi, Dumaguete City, Philippines and is responsible for the handling of your information under this Privacy Policy.
  • Country: In this Privacy Policy it refers to the Philippines, where Tripket PH or its owners/founders are located.
  • Customer: Refers to the individual, organization or company that registers to use the Tripket PH Service for managing their customer or service user relationships.
  • Device: Is any device that connects to the internet, such as a computer, phone, tablet or any other device that can access and use the services provided by Tripket PH.
  • IP address: An Internet Protocol (IP) address is a unique number assigned to every device that connects to the internet. These numbers are usually grouped in geographic blocks and can be used to identify the location from which a device is connecting.
  • Personnel: Personnel refers to individuals who are either employed by Tripket PH or have a contract to provide services on behalf of the company.
  • Personal Data: Personal data is any information, including a personal identification number, that directly or indirectly allows the identification or identifiability of a natural person.
  • Service: The service provided by Tripket PH, as described on the website and in relevant terms and conditions, is referred to as the "Service."
  • Third-Party Service: A third-party service is any content, product or service provided by advertisers, promotional partners, contest sponsors, or other third parties that Tripket PH believes may be of interest to its users.
  • Website: The Tripket PH website can be accessed at https://TripketPH.com and is referred to as the "Website."
  • You: The term "you" refers to any person or entity that registers with Tripket PH to use its services.
  • Data Collection: We collect information from our users when they visit our website, register and place orders, subscribe to newsletters, respond to surveys, or fill out forms.
  • How do we use the information we collect?

We collect various types of information from our customers, including their name, username, phone numbers, email address, billing address, debit/credit card number or other payment methods, age, password, and vehicle details. We use this information for several purposes such as personalizing the customer experience, improving our services, and enhancing customer service. Additionally, we use the information to process transactions, administer contests or promotions, conduct surveys, and send periodic emails.

  • When do we use customer information for third parties?

Sometimes, we may share customer information with third parties such as automated fraud detection services. We also collect information that is publicly available on social media websites. Customers can control the amount of information they share on these platforms by changing their service privacy settings.

  • Do we share the information we collect with third parties?

We may share the personal and non-personal information we collect with third parties, such as advertisers, promotional partners, and other content providers, who we believe may be of interest to you. We may also share it with our affiliated companies and business partners, and if we undergo a merger or asset sale, we may transfer your information to our successors.

We may use trusted third-party service providers for functions such as hosting and maintaining our servers, email management, credit card processing, and customer service. We may share your personal information with these third parties to enable them to provide their services.

We may share portions of our log file data, including IP addresses, with third parties for analytics purposes, such as web analytics partners, application developers, and ad networks. We may also disclose personal and non-personal information about you to government or law enforcement officials, private parties, or as required by law.

Overall, we may share your information with third parties when we believe it is necessary or appropriate to improve our services or comply with legal obligations.

  • Where and when is information collected from customers and end users?

We collect personal information from you when you provide it to us. Additionally, we may receive personal information about you from third parties, as described earlier.

  • How do we use your email address?

By giving us your email address, you agree to receive emails from us. You can opt-out of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We will only send emails to individuals who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we dislike spam as much as you do. By providing your email address, you also permit us to use it for customer audience targeting on platforms like Facebook, where we show customized advertising to specific individuals who have opted-in to receive communication from us. Email addresses provided only through the order processing page will be used solely for sending information and updates regarding your order. However, if you have given us the same email address through another means, we may use it for any of the purposes outlined in this policy. Note that if you ever wish to unsubscribe from receiving future emails, we will provide comprehensive unsubscribe instructions at the bottom of each email.

  • Could my information be transferred to other countries?

As a Philippine-based company, the information we collect through our website, direct interactions with you, or help services may be transferred to our offices or personnel, or third parties, located worldwide. This information may be viewed and hosted in any country, including those without specific laws regulating the use and transfer of data. By using our services, you voluntarily consent to the transfer and hosting of your information across borders, to the fullest extent permitted by applicable law.

  • Is the information collected through our service secure?

We take appropriate measures to ensure the security and protection of your information. We employ physical, electronic, and managerial safeguards to prevent unauthorized access, maintain data security, and ensure the proper use of your information. However, we cannot guarantee that our security measures, including encryption systems, will be completely foolproof. Human error, policy violations, and criminal activities can still pose risks. We do our best to protect your personal information but cannot provide an absolute guarantee of its security. If there is any legal obligation to protect your personal information, we agree that intentional misconduct will be the standard used to evaluate our compliance with that obligation.

  • Can I update or correct my information?

The ability to request updates or corrections to personal information collected by us depends on the relationship between the individual and our company. Our employees can update or correct their personal information as per our company policies. Customers have the right to restrict the usage and disclosure of personally identifiable information. If you want to update, correct, change or delete your personally identifiable information or change your preferences related to communications and other information you receive from us, you can contact us. However, such updates, corrections, changes, or deletions will not affect other information that we maintain or information that we have already provided to third parties following this Privacy Policy. We may take reasonable steps to verify your identity before granting access to your profile or making any corrections to protect your privacy and security. You are responsible for maintaining the secrecy of your unique password and account information. It may not be possible to remove every record of the information you have provided to us due to the need to back up our systems to protect information from inadvertent loss. We will update, correct, change, or delete personal information stored in databases we actively use and other readily searchable media as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may contact the organization you are a customer of.

  • Personnel

If you are an employee or job applicant, we collect the information you provide to us voluntarily, and we use it for HR purposes such as administering employee benefits and screening job candidates. You have the right to contact us to update or correct your information, change your communication preferences, or obtain a record of the information we have about you. However, any changes or deletions you make will not affect other information we hold about you or any information we have already shared with third parties in accordance with this Privacy Policy.

  • Sale of Business

We may transfer your information to a third party in certain situations, such as if we sell our business, merge with another company, or transfer our assets. This includes transferring your information if the portion of our business that relates to the services you use is transferred. Additionally, if we go through a bankruptcy or similar proceeding, your information may be transferred to a third party. However, we will only transfer your information if the third party agrees to follow this Privacy Policy.

  • Affiliates

We might share information about you, including personal information, with our Corporate Affiliates. In this Privacy Policy, "Corporate Affiliate" refers to any person or entity that has direct or indirect control, is controlled by, or is under common control with us, either through ownership or otherwise. Our Corporate Affiliates will handle any information we provide to them relating to you in accordance with the terms outlined in this Privacy Policy.

  • How long do we keep your information?

We retain your information for the period necessary to fulfill the purposes for which we collected it and to provide you with our services. This also applies to any third parties who process your information on our behalf. Once we no longer need your information and have no legal or regulatory obligation to keep it, we will either delete it from our system or anonymize it so that it cannot be used to identify you.

  • How do we protect your information?

To ensure the safety of your personal information when you submit it to us, we have implemented several security measures. When you place an order or enter your personal information, we use a secure server and Secure Socket Layer (SSL) technology to encrypt and transmit sensitive/credit information to our payment gateway provider's database. Access to this information is only given to authorized personnel who are required to keep the information confidential. After a transaction

  • Governing Law

This Agreement and your use of our service are subject to the laws of the Philippines, without taking into account any conflicts of law rules. Additionally, your use of our service may be subject to other laws on a local, state, national, or international level.

  • Your Consent

If you use our service, create an account, or buy something from us, you agree to this Privacy Policy.

  • Links to Other Websites

This Privacy Policy pertains solely to our Services. Our Services may contain links to other websites that are not operated or managed by us. We do not have control over the content, opinions, or accuracy of such websites, and we do not investigate or monitor them for accuracy or completeness. When you click on a link to leave our Services and visit another website, our Privacy Policy no longer applies. You’re browsing and interaction on any other website, including those linked to our platform, will be governed by that website's own rules and policies. Third-party websites may use their own cookies or other methods to collect information about you.

  • Cookies

We use "Cookies" to recognize which parts of our website you have visited. A cookie is a small data file that your web browser stores on your computer or mobile device. We use Cookies to customize the Content that you see on our website. While most web browsers can be set to prevent the use of Cookies, disabling them may cause you to lose access to certain features on our website or prevent you from accessing our website altogether. We do not place any Personally Identifiable Information in Cookies.

  • Payment Details

We assure you that any confidential payment processing details, including credit card information, that you have provided us with will be stored in the most secure manner possible.

  • Children's Privacy

Our service is not intended for individuals under the age of 13, and we do not knowingly collect any personal information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from anyone under the age of 13 without verified parental consent, we will take the necessary steps to promptly remove that information from our system.

  • Changes to our Privacy Policy

In the event that we make any changes to our Privacy Policy, we will make sure to update the modification date below and post the updated policy on this page.

  • Third-Party Services

We may offer third-party content or links to third-party websites or services on our platform. You acknowledge and agree that we are not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect. We are not liable for any harm or damages arising from your use of any Third-Party Services. Any links to Third-Party Services are provided solely for your convenience, and you access and use them at your own risk, subject to the third parties' terms and conditions.

  • Contact Us

Please feel free to reach out to us if you have any inquiries or concerns. You can contact us via email at tripket@yahoo.com.