FAQs

Frequently Ask Questions

Get answers to commonly asked questions about our product or service.

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Our Team

Our end goal is to provide a seamless and convenient way to book tickets and arrange shipping.

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24/7 Customer Support

We prioritize your satisfaction and ensure that assistance is always available.

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Continuous Update

We continue to improve over time, and try to provide the best service we can.

Mobile App Users

This section of the FAQ is dedicated to providing answers for users of the Tripket PH mobile app.

Booking Process
To book tickets online, you can begin by downloading our mobile application, Tripketph, directly from the Google Play Store. This application provides a user-friendly interface and convenient features to facilitate the ticket booking process. By downloading and installing the app on your mobile device, you gain access to a platform that enables seamless online ticket booking, allowing you to conveniently search for available options, select your desired travel dates and destinations, and complete the booking with ease. Ensure that you have a stable internet connection and follow the prompts within the Tripketph app to navigate through the booking process efficiently.
When booking tickets online, it is important to provide accurate personal information. It is crucial to ensure that all information provided is correct and up-to-date to avoid any issues or complications with your booking.
Certainly, it is possible to book tickets for someone else using your account, given that you provide precise and correct information throughout the booking process. Additionally, it is important to have access to the screenshot of the paid ticket to facilitate ticket retrieval and presentation, if required. This allows for flexibility in managing bookings for others, ensuring that the necessary documentation is available when needed. However, it is advisable to adhere to any specific guidelines or policies set by the ticketing platform to ensure a smooth and seamless process while booking tickets on behalf of another individual.
To avail of discounts, you can take advantage of available promotions and offers by ensuring that you meet the eligibility criteria. One common method is to provide a valid identification that corresponds to a specific passenger type, such as student, senior citizen, or regular passenger. By correctly selecting the appropriate passenger type during the booking process and providing the necessary identification, you can potentially qualify for discounted fares or special rates. It is essential to carefully review the terms and conditions of the discount offers and follow any specific instructions provided by the ticketing platform or service provider to ensure eligibility and receive the applicable discount.
The ability to select specific seats or choose specific sections while booking online can vary depending on the policies and options provided by the shipping line.
The online ticket booking window typically allows customers to make reservations up to 30 days in advance from the current date. Additionally, it is possible to book tickets as close as 1 hour before the scheduled travel time, providing flexibility for last-minute arrangements.
There is typically no specific limit on the number of tickets you can book online. However, it's important to note that ticket availability may be subject to the capacity of the event or venue. If there are a limited number of seats or tickets available, there may be a practical limit on how many tickets you can book based on the availability at the time of your booking.
There are age restrictions for booking tickets online. Generally, individuals who are 10 years old and above are permitted to book tickets independently, while those who are 9 years old and below should be accompanied by an adult during the booking process. These restrictions ensure the safety and appropriate supervision of younger individuals when making online ticket purchases.
Payment and Tickets
Various payment methods are accepted for online ticket booking, providing flexibility and convenience to users. These options typically include popular choices such as credit/debit cards, mobile payment services like Gcash, Paymaya, and Grabpay. These payment methods offer a secure and efficient way to complete online transactions. It's important to note that accepted payment methods may vary depending on the specific online ticket booking platform or website. Therefore, it is advisable to check the available payment options provided during the booking process.
Upon completing your online ticket booking, you will typically receive your tickets in the form of a QR code or virtual ticket. These digital tickets will be sent to your mobile application, which you used during the booking process. To ensure accessibility, it is recommended to take a screenshot of the QR code or virtual ticket once it is received. This allows for easy retrieval and presentation of the ticket when necessary, even if you encounter connectivity or app-related issues. It is important to follow any specific instructions provided by the ticketing platform regarding ticket retrieval and presentation to ensure a smooth and hassle-free experience.
Currently, changes or cancellations to a paid booking are not permitted. However, we are continuously striving to enhance our services and explore options that would allow you to make modifications in the future, providing you with a better customer experience.
Indeed, a convenience fee is applicable. When booking tickets online, it is common for there to be additional fees or charges beyond the ticket price. These fees can vary depending on the ticketing platform, event, or venue. They are often imposed to cover administrative costs, processing fees, or service charges associated with the online ticketing process.Some examples of additional fees or charges include convenience fees, delivery fees, processing fees, or facility fees.These fees can vary in amount and may be displayed as separate line items during the checkout process.It's important to carefully review the total cost breakdown before finalizing your online ticket purchase to understand any additional charges that may be applied.
You have the option to either print your tickets or display them on your mobile device, as long as you have a valid and paid ticket.
Refunds for online bookings vary depending on the circumstances. If you are unable to attend the event after booking online, a refund may be possible. In case the cancellation is due to your own circumstances, there may be an 8% deduction to cover transaction fees. However, if the cancellation is due to an issue on the company's end, you are eligible for a full refund.
Reselling or transferring tickets purchased online is generally prohibited.
Booking Issues and Support
In the event that you miss your scheduled departure, your ticket can typically be used for future travel. However, it's important to note that priority may not be given in rescheduling your travel arrangements.
If you have made an error during the online ticket booking process, it is advisable to rectify the mistake before completing the payment. You can restart the booking process to ensure accurate and correct information is entered. This allows you to make the necessary corrections and proceed with the booking without any issues. It is important to double-check all the details entered during the booking process to avoid any potential complications or inconveniences.
You can easily check the status of your booking by accessing your virtual ticket wallet where all the relevant information and updates regarding your booking will be stored.
If you encounter technical issues or errors during the online ticket booking process, it is recommended to reach out to the technical support team for prompt assistance and resolution.
The online ticket booking process prioritizes the security and protection of your personal and financial information. Comprehensive measures are implemented to ensure the confidentiality and integrity of the data you provide.

Shipping Line Administrators

This section of the FAQ is dedicated to providing answers Shipping Line Partners administrators.

Accessing the Dashboard
To access the ticket booking dashboard on www.client.tripketph.com, sign in to your account or create a new one if necessary. Then, locate the Dashboard or My Account option on the website and click on it.
Dashboard Information and Updates
The dashboard provides a concise summary of weekly sales, passengers, tickets, users, and vehicles. It offers insights into revenue, customer demand, ticket volume, user growth, and transportation resource utilization. This information aids in decision-making for improving revenue, customer satisfaction, and operational efficiency in the ticket booking process.
The dashboard is updated in real-time, ensuring that the displayed information is continuously up-to-date and reflects the most current data available. This real-time updating feature allows you to access the latest insights and make informed decisions based on the most accurate and timely information. By providing real-time updates, the dashboard enables immediate responsiveness to changes in sales, passenger numbers, ticket availability, user metrics, and vehicle data. This level of timeliness enhances the effectiveness of decision-making processes, supports proactive measures, and promotes a more efficient and agile management of the ticket booking system.
Payments and Verification
The payment will be disbursed to you on a weekly basis.
The ticket verification process is facilitated through the use of the conductor scanner app. Once a ticket is purchased, it can be verified by scanning the ticket barcode or QR code using the conductor scanner app. The app instantly authenticates the ticket by cross-referencing it with the ticketing system database. This ensures the validity and legitimacy of the ticket, preventing unauthorized access and promoting a secure and efficient ticket verification process. The conductor scanner app streamlines the ticket validation process, enabling smooth entry into events or transportation services while maintaining a high level of accuracy and security.
Dashboard Issues and Support
If you observe any discrepancies or errors on the dashboard, it is recommended to first verify your connectivity to ensure a stable and reliable connection. If the issue persists, it is advisable to reach out to the technical support team or relevant IT personnel. Their expertise will help in identifying and rectifying any technical issues related to the dashboard, ensuring accurate and reliable data representation. Promptly addressing discrepancies or errors ensures the integrity of the dashboard and enhances the effectiveness of decision-making processes based on the provided information.
Indeed, there is a dedicated support team available to assist you with any inquiries or issues related to the dashboard. The support team operates round the clock, providing 24/7 assistance to ensure prompt resolution of any concerns you may have. Contact information for the support team, such as a helpline number or email address, will be provided so that you can easily reach out for assistance. Whether you require technical support, have questions about the dashboard's functionality, or need guidance on utilizing specific features, the support team is there to provide the necessary help and ensure a smooth experience with the dashboard.
Customization and Data Management
Certainly, the dashboard offers the flexibility to filter and customize the displayed data according to your specific requirements. You have the option to apply filters based on criteria such as date, schedule, and route. This allows you to narrow down the information presented on the dashboard, focusing on the relevant data that is most pertinent to your analysis or decision-making process. By utilizing these filtering capabilities, you can tailor the dashboard to display the specific data subsets that align with your needs, enabling a more targeted and efficient examination of the ticket booking system's performance and relevant metrics.
Absolutely, the dashboard provides the functionality to export or download the data in various formats, including Excel. Additionally, you have the option to export the customer manifest, which contains relevant information about the customers. Furthermore, if needed, you can also print the data directly from the dashboard. These export and printing capabilities empower you to extract and utilize the dashboard data in external tools or documents for further analysis, reporting, or offline reference. This feature facilitates seamless data sharing and enables you to leverage the dashboard insights in a manner that best suits your specific needs and workflows.
Tracking and Reporting
To track the number of bookings or reservations made within a specific time period, you can utilize the user interface (UI) provided.
Certainly, you have the ability to view the status of individual bookings or tickets directly on the dashboard. By accessing the relevant section or feature on the dashboard, you can open each booked item and obtain detailed information about its status. This allows you to track and monitor the progress of each booking or ticket, such as its confirmation status, payment status, seat allocation, or any other relevant details.
To generate reports or summaries based on the data available in the dashboard, you can utilize the filtering capabilities provided. By applying date filters, you can narrow down the data to a specific time range or select specific dates of interest. Once the desired data is filtered, you can extract and analyze it to generate comprehensive reports or summaries.
Certainly, the dashboard provides the capability to view historical data and track trends over time. By accessing the appropriate sections or features within the dashboard, you can explore historical data related to sales, bookings, customer behavior, or any other relevant metrics.
Security
Certainly, there are robust security measures in place to protect the data on the dashboard. One such measure is the implementation of user-level permissions. This means that access to the dashboard and the data within it is restricted to authorized users only. Each user is assigned a specific level of permission, ensuring that they can only access the data and perform actions relevant to their role or responsibilities. This helps maintain data confidentiality and prevents unauthorized access or manipulation of sensitive information.